You’re Sauna Project is Ready to Ship!
What To Expect During Sauna Delivery …
IF you ordered a INDOOR / OUTDOOR SAUNA KIT, then …
For starters, please know that you have ordered a small building which comes with some shipping considerations
To prepare for delivery, please watch:
Regarding construction, please watch:
- Indoor Modular Sauna Kit Assembly (outdoor orders too!)
- Outdoor Sauna Assembly with Peaked Roof
- Installing a Sloped Metal Roof + Post & Beam Overhang
Tools to offload: Flat/crow bar, hammer, utility knife, cordless drill, 4′ step ladder and gloves and continue reading below…
IF you ordered a SAUNA MATERIALS PACKAGE, a DOOR or a HEATER, then …
Common Tools to offload: Flat/crow bar, hammer, utility knife, cordless drill and gloves
Then continue reading below…
OVERSIZED ITEMS: SHIPPING ALERT IF >7FT
Larger sauna packages (>7ft) may be declared too large for the lift gate by the truck driver and require two able people to offload the materials from the back of the truck upon delivery.
If you are ordering an oversized item, please read on:
- In many cases, oversized items (especially sauna kits) may NOT safely fit on the truck’s lift gate. The safety decision regarding offloading is at the discretion of the driver at the scene. Sometimes, unloading the contents off the back of the truck by hand will be required by the customer.
- Organizing your materials is a necessary step best accomplished ASAP as common carriers only guarantee curb-side delivery. After which, it is your job to move your materials to a better location on your property. There is a 30 minute time window for delivery and the off-loading hand-carrying process.
- Consider this step a prompter to organize your cedar materials on your project site. Ideally, plan for two able-bodied workers to perform any offloading and carrying to your project site.
DELIVERY TO CERTAIN LOCATIONS
If you are requesting delivery to a rural area or dense urban center, please read:
- In some cases, trucking companies may opt-out of delivery on dirt roads, long driveways, low bridges, etc. Even deliveries to dense urban centers can result in more charges because of permitting, anticipated traffic delays or simply lack of space to maneuver.
- If you are located in rural location with limited access, the delivery may require a pick up at the nearest terminal.
ARRANGING DELIVERY WITH THE FREIGHT COMPANY
- When your order ships, you will receive a Bill of Lading document via email along with a PRO#. This number identifies your package with the carrier
- Your Bill of Lading document is emailed. We are also making preparations to upload this document to your My Account page (Customer Dashboard)
- When your create arrives at the destination terminal the carrier will contact you at the phone number you have provided. At that time the carrier will establish a delivery window
- Coordinating a delivery day/time will be scheduled through the carrier’s destination terminal accordingly with the customer’s availability
- They will NOT deliver without a signer present at the delivery site
SPECIFIC DELIVERY CONSIDERATIONS
- Sauna Kit crates are LARGE shipments and will be delivered on trucks up to 53 ft long
- Most of them can be lifted down to the ground with a lift gate service. However, not every size crate can be lowered to the ground. We strive to provide you with the best value in shipping your order, each carrier’s equipment varies and some packages exceed the lift gates capacity
- A curb side delivery is provided by all carriers. It is the driver’s discretion to place the crate on the street, at your driveway or in front of your house. Carriers have a 30 minute delivery window before excess charges can be applied. In most cases, this 30 minutes is enough time
- Whether the package is lowered to the ground or not, it still needs to be disassembled and moved to the site where is will be installed. This will require two able bodied people to carry the parts and pieces to your assembly site
In our 50 years of manufacturing and shipping sauna packages all over the US and internationally we have never had a shipment not reach is final destination.
NOTE in all cases: Customers have the option to pick up their crate at the trucking company’s terminal.
They will forklift your crate onto your vehicle: U-haul, pickup truck (without a canopy) or onto a trailer.
Please call if you require further clarification. 1.800.426.3929. Thank you for your attention.